I have a Gmail Account. When I receive an email containing a link to download the secure file, I click it and nothing happens. I get a yellow bar preventing download. When I click the link within the email again, the file is not found. Why?

You are likely using Internet Explorer (IE) when experiencing this. This Microsoft product has it's compatibility issues with Gmail (a Google Product). The solution is simple. Refrain from using IE. Download the Google Chrome browser from here . Use Google Chrome to access your Gmail. When you receive the email containing the link to download the secure file, click the link and find the download drop-down menu containing the 'patient-list.zip" file. Click and Save/Open. You will need the PIN to open these files (.txt & .csv).

How do I migrate data from one iDevice to another using iTunes?

Start off by Syncing the Source iDevice via the USB cable with iTunes until the backup and sync is complete. Do not disconnect. Click on the icon of the iDevice that is connected within the left margin in the iTunes window. Now, select the Apps tab that displays the applications found on your device. Provided the iDevice connected has Dr. Rounds+ v2.04.00 or later, you will be able to see the App logo listed in the File Sharing window on the bottom left. Select the Dr. Rounds+ icon and soon after, you will see listed within the window on the right, the current Dr. Rounds+ database named "patientlist-database.db". SAVING/BACKUP: Go ahead and use the Save button to save this database. Indicate where you want the file saved. We recommend you save this file unaltered in a folder labelled with a date and time. Do not rename the saved file. LOAD/RESTORE: Now, connect the Destination iDevice via the USB cable and wait until the sync completes. Provided the iDevice connected has Dr. Rounds+ v2.04.00 or later, you will be able to see the App logo listed in the File Sharing window on the bottom left. Select the Dr. Rounds+ icon and soon after, you will see listed within the window on the right, the current Dr. Rounds+ database named "patientlist-database.db". If the currently displayed database is dispensable (or saved), highlight it and delete it (press the "delete" or "backspace" key). Then click the Add button, find the database "patientlist-database.db" that you want restored into the Dr.Rounds+ App, open it, then press Apply (bottom right). Do not press Apply unless you are confident you want to overwrite the current existing file with the one you are loading. Any current or new data will be lost with this process unless saved as described above. For the change to take place within the Application, you will need to restart Dr. Rounds+. If the App already happens to be running on your Apple device, 'kill' it and restart. To 'kill' an App, please refer to the explanation below.

Is it true SyncDocs will be discontinued?

Yes. We will no longer support SyncDocs for backup and restoring files. You will need to perform these maneuvers after connecting to the iTunes/File Sharing window via USB.

How can I email all the rounding/billing data I've collected on a single patient?

Simple. You'll need to use the Search feature. Tap Search, tap 'name'. Type in the name of the patient you need to collect billing data on. Then tap Search. The results will display ALL (unless you filter more) the data related to the patient listed. Then tap the email icon top left.

When I attempt to download a secure file by clicking the link in the email on a Mac, the file downloads but I get the message "Decompression failed" beneath the "patient-list.zip" file within the Download window. Solution?

Find the downloaded file "patient-list.zip" within the Downloads folder. Right-click on it and expand it with StuffIt Expander. You'll need to enter a password to unlock the file. Use the password that you enter to access the Dr. Rounds+ App. The reason for the "Decompression failed" is because your Mac attempted to unzip the file with the default application "Archive Utility", which will not unzip this file. StuffIt will.

Why can't I open a Shared Patient Records email at a computer?

Shared patient records CANNOT be opened at a computer via Safari. Sharing is exactly that: Sharing between iPhones. You can only open a Shared File on an iPhone that has Dr. Rounds installed on it. So, when you receive the email that has the link (via the Mail App on your iPhone) from a colleague of yours sending you their list, after tapping the link, the Dr. Rounds App opens automatically to display the Shared patient records. Please read more about this within the Sharing chapter in the manual. If you just need to email the records to a user at a computer, you will need to use Email Records instead of Shared Records. Details regarding Email records are contained within the Email chapter.

Can I attach a photo to the patient record?

Yes. As many as you like. You can also attach an Audio note too.

Can I email the attached photo or audio file along with the patient records?

No. Not yet at least. BUT, you can retrieve these files by first "Exporting" them from within the App which places the pic and audio files in a designated folder labeled with the patient's name. Then, connect via USB to your PC or Mac running iTunes. Click on the connected device within the left margin in iTunes. Then, click on the App tab from the horizontal tab-bar. Then scroll down to the File Sharing section and select Dr. Rounds+ within the Apps window on the left. Then Save the "Export_patientname" folder located within the Dr. Rounds+ Documents window on the right.

When Sharing, none of my Contacts appear in the List, regardless of whether 'All' or 'Favs' selected. Why?

Only those contacts associated with an email address will be displayed. Make sure the contacts you will be Sharing to include their email address. More importantly, it should be an email address that the recipient of the shared record can receive and open on their iPhone.

When Sharing, Contact List pops up then freezes.

This is related to the iOS4.2.1 update. Update v2.07.01 fixes this. UPDATE TODAY!

App crashes when "Contact Us" pressed.

You will need to upgrade the iOS on your device to the latest version.

Can I send a reply to "emailer@drrounds.com"?

Please don't reply to the patient list emailed to you by our servers. Not only do they never get delivered to the recipient, but they will remain undiscovered and unanswered. Many users think that the senders of the patient list are receiving their confirmatory reply. That's not happening; our servers are not designed to relay messages retrograde. Please use conventional email to notify your DrR+ users that a patient list has been received. Also, do not use emailer@drrounds.com for support questions.

How Secure is Dr. Rounds? Does it meet HIPAA regulations?

HIPAA regulations are specific about the end result required if an entity uses email: health information sent via electronic means must be protected against unauthorized access. However, these regulations do not name a particular technology. Data sent via our servers is encrypted to the highest level of security using Starter SSL (TM) certificates and cannot be intercepted and decrypted except by the intended recipient. We ensure privacy for both sender and recipient. Files sent are locked with a password defined by the sender and there is no alteration of the messages sent. Data sent through our servers is automatically deleted permanently in 72 hours regardless of whether it was retrieved or not. Dr. Rounds, LLC and it's affiliates, directors, and technical support staff cannot access the content of the patient data sent via our servers unless directed to us with the authorization of the sender, solely for purposes of technical troubleshooting.

Can I email my Patient List to multiple email destinations at once?

Yes indeed. Login to the Dr. Rounds App, hit the "More" button bottom right on the TabBar, then choose App Settings. At the top, Email To: and enter the destination emails separated by commas.

When I click on the Link that downloads the Patients List file, I get "File not found." Why? Also, I get File Decompression Failed on my MAC. Why?

First, make sure you are running the latest version of Dr. Rounds Plus. Please check for updates regularly. Also, either over 72 hours have lapsed since generation, or the file has already been downloaded. Ask the sender to retransmit. If you do get the Decompression Failed (seen on MAC), you've successfully downloaded the file, but you weren't able to "unZip" it. The solution is to find the file, usually in the Download folder within Users, right-click, and select Open With StuffIt Expander. You will need to enter a password here to access the file. This password is the numeric one you use to access the Dr. Rounds+ App.

How does File Sharing via iTunes work?

If you are new to the backup process via iTunes, perform a backup via SyncDocs first so no data can be accidentally lost. Start off by Syncing the Apple device via the USB cable with iTunes until the backup and sync is complete. Do not disconnect. Click on the icon of the Apple device that is connected within the left margin in the iTunes window. Now, select the Apps tab that displays the applications found on your device. Provided the Apple device connected has Dr. Rounds+ v2.04.00 or later, you will be able to see the App logo listed in the File Sharing window on the bottom left. Select the Dr. Rounds+ icon and soon after, you will see listed within the window on the right, the current Dr. Rounds+ database named "patientlist-database.db". SAVING/BACKUP: If this file is valuable, go ahead and use the Save button to save this database. Indicate where you want the file saved. We recommend you save this file unaltered in a folder labelled with a date and time. Do not rename the saved file. LOAD/RESTORE: If the currently displayed database is dispensable (or saved), highlight it and delete it (press the "delete" or "backspace" key). Then click the Add button, find the database "patientlist-database.db" that you want restored into the Dr.Rounds+ App, open it, then press Apply (bottom right). Do not press Apply unless you are confident you want to overwrite the current existing file with the one you are loading. Any current or new data will be lost with this process unless saved as described above. For the change to take place within the Application, you will need to restart Dr. Rounds+. If the App already happens to be running on your Apple device, 'kill' it and restart. To 'kill' an App, please refer to the explanation below.

Does SyncDocs still work now that File Sharing is enabled via iTunes?

Yes. We have decided to keep SyncDocs available to those who prefer to use it. We will eventually replace SyncDocs once iOS5 becomes available. Besides, the beauty of SyncDocs is that it works wirelessly. File Sharing via iTunes requires a USB cable sync.

Can I 'Add' multiple database files and merge them into the Dr. Rounds App within file sharing in iTunes?

No. The App will only accept one file named "patientlist-database.db".

Can I rename the "patientlist-database.db" within file sharing in iTunes to another custom name?

No. The Dr. Rounds+ App is currently set only to read files that are named exactly "patientlist-database.db" Do not change this. No file will upload as a result. Our advice is when you Save/Backup databases, keep the name as is; just place them in folders that are custom named for easy recall.

How can I take advantage of multitasking?

With iOS4, Apple has made multitasking possible. App developers will need to activate this feature on their Apps which we have done for the v2.04.00 and above updates, now available. You can exit Dr. Rounds Plus by pressing the home button. Open any other App to use, then double tap the Home button. The Dr. Rounds icon appears in the task bar. Tap it to access the App. The access password will be necessary. To close Dr. Rounds completely, see the next entry.

How can I close or shut down (kill) a running application without powering off the phone?

Hit the Home Button once to display the Home Screen. Then, double press the Home Button to display the last 4 Apps opened, running in the background. Within this Taskbar, tap and hold the icon of the App you wish to shut down until a red minus "-" appears (the icons will wiggle). Tap the minus and the App will close (shut down). Hit the Home Button to end.

I am unable to receive email of my patients with the "Send Secure Email" ON. Why?

Some host servers will not allow this format. You may need to contact your local internet service provider. It may require downgrading your security settings. Go to the App Settings within the App under the More Option and enter the destination address. Beneath that is the "Send Secure Email". You have two settings here. If you select ON, when you email your list, the recipient will received an email containing a Link to click. Click this link on a PC or MAC, not on your iPod, iPhone, or iPad. This link will initiate a download. Know where this file ends up, typically a Download folder. Find the file and right click. Expand with StuffIt Expander on a MAC or equivalent on a PC and enter your PIN (the password you use to access the Dr. Rounds+ App). This will result in a folder containing a TXT and CSV file of your patient list. If this is rather overwhelming, although not recommended or supported by Dr. Rounds, LLC, try "Send Secure Email" OFF, and see if you like this alternative format.

When I "Add a Date", the default used to be Today. Now it displays yesterday's date. Bug?

Yes. We have fixed that. Update today to the latest Dr. Rounds+ version AND the latest iOS.

How do I arrange my multipick lists in Alphabetical order?

Go to the App Settings under 'More' within the App. After you click on it, find the "Auto Alphabetize" switch. Turn that ON.

How do I setup a Dr. Rounds Web Account for Data Receiving or Emailing?

There are only two ways to do this. On your iPhone/iPod Touch/iPad, launch Dr. Rounds+. Press 'Sharing' then the 'Create Account or Login' button. You can also access this screen by pressing the "My Account" selection contained within the "More" button on the main Taskbar. Use the bottom half of this screen to enter your information within the fields. Remember your credentials. Use them the next time you need to login. You will need these same login credentials to log into the Dr. Rounds Secure WebApp. The other way to create an account is to be invited by a current member. Users that are logged into their WebApp account can select the 'Add Other Users to Your Account' link. This will send an invitation to another user (not necessarily using the Dr. Rounds+ App) via email. The link within the email will open the browser and present the new invite with a form to fill out. These accounts will now become joint. This is ideally created for a physician to send an invite to their support staff.

How do I log into my Dr. Rounds+ Web Account?

There are two areas you can login. The first one is on your iPhone/iPod/iPad. You will need to login here only if you wish to 'Receive' patient data from senders logged into their account at their computer (example would be a unit clerk or office secretary). Either tap on the Sharing button and then 'Create Account or Login', or tap the More button, then 'My Account.' Once you login, you need not log out. The second area to login is at the Dr. Rounds WebApp login screen. Use your same credentials you used above. The purpose of the WebApp is to generate patient data files for transmission to anyone with Dr. Rounds Plus on their Apple device.

How to transfer all data from Dr. Rounds Plus running on different devices?

First, sync your iPhone/iPod Touch/iPad with iTunes running on your computer. Once completed, disconnect and close iTunes. Download SyncDocs on your computer, install it, and run it (SyncDocs). You know it's running when the SyncDocs window comes up (the window says: Drag files below to sync them with your handheld device). That’s all you need to do on the computer side. Now go to your iPhone/iPod Touch/iPad. Turn your Wi-Fi on from the Settings App. Make sure you are on the same network your computer is on. Open Dr. Rounds+, enter login password and wait 10 seconds. Press the Backup on the TabBar, then select Backup. You should see “SyncDocs” up top, first line. Press it. You are Backedup (make a note of the date and time). You will get a confirming popup. Now open Dr. Rounds+ on your other device, enter password, press Backup on the TabBar, then press Restore, then select SyncDocs top line, then it will ask you which file do you want to restore. Files are saved by Date & Time. So pick the one you just created, usually the last one on the list. It'll confirm by asking you to relaunch Dr. Rounds+ (See How to kill the App, elsewhere on this page). Your data is now transferred. Alternatively, you can transfer the database from one device to the other using iTunes. Please refer to the chapter in the manual within the tutorial page.

How do I import the emailed list into Excel?

Select Secure Email ON from witin the App Settings. Email the list of patients and then Unzip the file as describe elsewhere on this page. Save this folder on the desktop. There are two files included within. Open the .csv file in Excel.

When I run Dr. Rounds+, I get a blank black screen, then my iPhone/iPod Touch resets back to the Home page. Solution?

Connect your iPhone to iTunes. Update your software/firmware to the latest version of the Operating System. It may cost a few dollars for the iPod Touch.

How do I start a list?

After login, press +, top left, designate the Date (Today is default), then confirm with Add Date button. This puts you back to the Dates page. Press Today (or which ever date you want to see/edit), then you may begin Adding patients.

How do I enter a new Date?

See "How do I start a list?"

How do I add a new patient?

First, you need to pick a Date within which you are adding a patient, such as Today. Press on that Date. Then you'll enter the Patient Record Screen. At the top, you'll see the Date of the list. Above that, a + button. To the right, an Edit button, and to the left, the Dates button (takes you back a screen). Press the + to add a new patient. Begin adding info in the entry fields.

How do I delete an entire date?

Deleting a date deletes all patients listed in that date. You can delete three ways. At the Dates page, swipe to delete and confirm. Press Edit, top right button, then the red circle to the left of the date, then confirm. Also, press the Patient/Info toggle button and delete from that page.

I've noticed that when a Date is pressed while in Edit mode, it toggles background color between white and purple. Why?

This is a way to 'mark' that the patients within a Date with a purple background have actually all be recorded as 'Billed.' Consequently, Dates with a white background indicate that there are charges still pending to be marked as 'Billed.' Note that the toggle is not automatic.

Where do I set the email address to which I want my patient list sent?

Login to the Dr. Rounds App, hit the "More" button bottom right on the TabBar, then choose App Settings. At the top, Email To: and enter the destination emails separated by commas.

I'm not receiving any emails?

First things first. Nine times out of ten, the solution is to shut your iPhone completely off, then reboot. Retry. You need to be logged in to our servers to be able to transmit emails. This requires a registration. If you get a popup that states No Network Access, then you'll need to investigate connectivity. Assuming you get a confirmitory popup stating successful email transmission, you will need to check your spam folder. Add emailer@drrounds.com to your address book. Emails may take up to 1 minute to receive. If you still are not receiving any emails, try changing the destination email to another address. If you are successful that way, the original email address used is likely faulty in the sense that the server at that domain will not allow secure attachments from our server. Contact your email provider for information on how to downgrade your security level. An example of this is Comcast.net accounts.

Emails are not going out. Why?

First and foremost, treat your iPhone like a computer. You must fully power it off and back on again, at least once every other day. Nine times out of ten, this will solve any problem. Then, if this fails, make sure you are connected to the internet, either via Wi-Fi or cellular network. Then make sure you entered the destination email address correctly (see above). Occasionally, a Wi-Fi signal you pick up is not reliable. Test it by surfing the internet via Safari. Alternatively, turn the Wi-Fi OFF in the Settings App and use the cellular network service you are connected to transmit the email. You may find it to be more reliable, especially if the Router/Modem providing the Wi-Fi signals needs to be powered off then back on again.

Can I include Photographs in a patients record?

Yes. As many as you like. You can also attach an Audio note too.

Can I include ICD-9 codes?

Yes. However, since the program is customizable, the user has to enter the data one time only. Within the diagnosis field, when in Edit mode, pull up the multi-check list, Edit it, and Add a Dx. Enter the Text followed by the Code and save it. It's always there anytime you see a patient with that diagnosis.

Can I include CPT codes?

Yes. However, again, since the program is customizable, the user has to enter the data one time only. Within the treatment field, when in Edit mode, pull up the multi-check list, Edit it, and Add a Tx. Enter the Text followed by the Code and save it. It's always there anytime you render that treatment. Please note that the treatment field in this application should not be confused with procedure. The treatment should reflect the service rendered such as Hospital Consult (HC), Daily Visit (DV), Postop (PO), etc... Levels could be added too (HC2, HC3, HC4, DV3, etc...). By dedicating this field to these codes, the billing capabilities of the application are limitless.

I forgot my password!

Contact us at support@drrounds.com. The cost for password recovery is $10.00.

How do I Open Secure Email Files?

When Secure Email is turned ON, Dr. Rounds+ sends an email that contains a link that downloads your files securely, encrypted, and zipped. To expand the zipped file, save it to your desktop, right click and Open with StuffIt Expander (MAC) or equivalent (PC), then enter the Dr. Rounds+ Login password (PIN) the sender uses to access their Dr. Rounds+ Application as the passphrase to open this zipped file. Note that this file currently cannot be opened on an iPhone, iPod, or iPad and needs to be opened at a computer within 72 hours. The files included in the secure zipped folder are identical yet in different formats. One is a text file (.txt) and the other is a comma separated values file (.csv) that you can open in Excel. The folder can only be downloaded once.

Can I share my patients with my colleagues?

Yes, absolutely! Peer-to-Peer™ selective data transfer via server network allows iPhone to iPhone sharing. Consult the latest manual under Tutorials for details.

What is the purpose of BackUp/Restore?

The Backup/Restore option is important to perform frequently in case you lose or destroy your iPhone. You can Restore the entire backed up database to a new downloaded version of Dr. Rounds+. The database includes entries saved in the 'doctor', 'hospital', 'treatment', and 'diagnosis' fields. It is advised to BackUp your database prior to any Update installation.

Do you have Dr. Rounds+ available on Blackberry, Droid, Palm, etc...?

No. Not yet. However, we have begun conversion to the Android platform.

How do you set-up SyncDocs?

Very simple: Download SyncDocs on your computer, install it, and run it. You know it’s running when the SyncDocs window comes up (the window says: Drag files below to sync them with your handheld device.) That’s all you need to do on the computer side. Now go to your iPhone. Turn your Wi-Fi on. Make sure you are on the same network your computer is on. Open Dr. Rounds+, enter login password and wait 10 seconds. Press Backup on the TabBar and then select Backup. You should see “SyncDocs” up top, first line. Press that. That’s it. You are BackedUp. And you will get a confirming popup. Now, delete some data at random . . . Go ahead, don’t be afraid. Delete everything if you like. Or get another iPhone/iPod Touch/iPad that has Dr. Rounds+ running on it. As long as the computer running SyncDocs and the Apple device (on Wi-Fi) are on the same network, launch Dr. Rounds+, enter password, press Backup on the TabBar then press Restore, then select SyncDocs top line, then it’ll ask you which file do you want to restore. Files are saved by DATE & TIME. So pick the latest. It’ll confirm by asking you to relaunch Dr. Rounds+ (Home, restart and login again). Your data is back.

 

 
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