Frequently Asked Questions

Answers!

Device Security

To protect patient data, you must have a device passcode set for your mobile device.

For iOS follow these guidelines to enable data protection.

Can I use multiple devices at once?

Using multiple devices concurrently is not supported and will not be.

How do I build my hospital list?

This is a first time setup only. At the home screen, tap on the Settings button, top left (looks like a gear). Select Preferred Hospitals within Data Preferences and tap on Manage Hospitals. If you allowed for auto-location detection, the App will list the top 25 hospitals near you in order of nearest distance. Check mark the hospitals you want. You may also add hospitals not in our database by contacting us. Your preferred hospitals will be stored on our servers.

How do I build my modifier list?

This is a first time setup only. At the home screen, tap on the Settings button, top left (looks like a gear). Select Preferred Modifiers within Data Preferences and check mark the group items that apply to your practice. Your preferred modifiers will be stored on our servers.

How can I invite users to my group?

There are two ways to do so. As the Admin of your group (see below on how to become the Admin of your group), after creating your account, verifying it via email confirmation, then setting up your group (name and city), you may either tell a colleague to download and install the App, create their own account, but then join your group by ‘Finding’ it via name and city description. Once they find the group, they select it and await approval from the admin via email. When done, the invited users refreshes and is automatically admitted to the group. The alternate method is having the admin login via their credential onto the Dr. Rounds Cloud® WebApp and select Group > User Management. From there, click Add User. Enter email address and define their role. If Physician or Mid Level selected, that recipient receives an invite that contains a link to download the App. After they register an account, the ‘Group’ step will be omitted as they are automatically joined. If Staff, Biller, or Medical Assistant is selected, they are assumed to be PC/MAC users and will need to setup their accounts at a computer. They will automatically be admitted to the group.

How do I become an Admin?

There are two ways to become an Admin. Be the first to register your account and then create your group. You’re Admin by default. The second way is to have an Admin login to the WebApp and select Group > Group Permissions. Any of the users of the group can be designated as Admin by an Admin.

I forgot my PIN?

The PIN is the alphanumeric password that unlocks the App every time you open it. If you forget it, you’ll need to Log Off (top left button). After successfully logging back on (using the account email and account password), you’ll have the opportunity to recreate your PIN selection.

I forgot my account password?

At the Account Login screen, tap the Forgot Password button at the bottom, then enter the email address you used to register with us. A temp password will be sent there. You can change the temp password to another password via the WebApp under the My Account selection.

How do I create an account?

Simply open the App to the Dr. Rounds® title screen, tap Create Account, then fill in the required fields. You will need to verify your account via an email confirmation sent to you. Click the link within the email and it will take you to an Approval screen. Login there with your new account credentials and continue your account setup indicating Time Zone, NPI, Group phone number, etc… Back at the App, press Refresh to activate the login. Now you need to either create a Group or join an existing Group.

How do I create a Group?

Everybody on Dr. Rounds® will either need to Create a Group or Join a Group. If you create a group, you are the Admin by default. Even Solo practitioners will need to Create a Group as they will invariably have support staff and billing staff access their account. The Admin will need to Name the Group and designate a Location. Other members of the group will need to join this group by Finding the Group after they establish their validated account. If they attempt to Join the Group without an invitation, the Admin will need to confirm the Join request. Otherwise, members of the group can be invited by the Admin via the WebApp/Users tab. When members are invited, the Admin will not need to confirm the membership. When the Admin invites members that will be App users (physician colleagues or mid-levels), the Admin will need to designate the user title as physician or mid-level. If the Admin is inviting PC-based users (medical assistants, secretaries, billers), the Admin will designate the title accordingly.

I am not receiving Notifications

Make sure Dr. Rounds® is within the Notification Center under Notification within the Settings App. Select Alert instead of None or Banner. Make sure you are connected to the internet. Common practice is to kill the App and/or shut the device off. Notifications are sent to the physician(s) the patient record is assigned to only. After a patient is added into the system via the web portal, placing a patient in a hospital by adding a hospitalization gives the user the opportunity to assign the patient to a physician or physicians. This will generate a notification to the designated physician(s).